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Founder & Director

Dave Head

Designer turned digital marketer. 13+ years turning ideas into visuals that actually convert.

Watch: Why I started Northern — on building brands, having banter, and colouring in for the North East.

Dave Head — Founder & Director
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Dave Head
The Journey

From Sunderland
to the World & Back.

I started my career right here in Sunderland — a 15-year-old knocking on a print shop door asking for a job. That hands-on start taught me the craft of design from the ground up. After studying Web Design & Development at Northumbria University (graduating with a 2:1), I took my skills international.

I relocated to the Netherlands to work as Graphic, Web & UI Designer for citizenM Hotels — managing design across their entire global portfolio. From there I moved to London to manage design and marketing for The Law Debenture Corporation and Safecall.

Then I came home. Back to the North East, where I worked with Gentoo Group, Capture Expense, and STACK Leisure before going all-in on NORTHERN — 13+ years of building brands, driving growth, and proving that the North East can compete with anyone.

2024 · STACK Leisure

Hospitality Marketing
at Full Volume.

Managed the full digital marketing stack for STACK Leisure in Newcastle — from SEO and Google Ads to email marketing and website improvement. Delivered record-breaking email engagement and a dramatic boost to organic traffic.

  • +145% organic traffic growth
  • 60.43% email open rate, 18.60% click rate
  • Conversion rate: 0.33% to 1.27%
  • Bounce rate reduced from 60% to 28%
2024 · STACK Leisure
2023 – 2024 · Capture Expense
2023 – 2024 · Capture Expense

SaaS Marketing
That Converts.

Revamped PPC campaigns for this Newcastle-based SaaS company, slashing untargeted impressions and dramatically improving conversion metrics. Ad interaction rates soared while engagement time increased by nearly 120%.

  • +285% conversion rate improvement
  • +5.34% ad interaction rate increase
  • +118.77% engagement time growth
  • Strategic campaign restructuring and budget improvement
2022 – 2023 · Gentoo Group

Digital Transformation
for 60,000 Tenants.

Led the visual design and digital analytics improvement for Gentoo Group, one of the North East’s largest housing associations. Rebuilt the Gentoo Homes website from scratch and delivered measurable improvements across every metric.

  • +17.15% organic search traffic
  • +88% organic conversions
  • +23% page views
  • Website rebuilt from scratch in pure HTML
2022 – 2023 · Gentoo Group
2019 – 2022 · Law Debenture & Safecall 2019 – 2022 · Law Debenture & Safecall
2019 – 2022 · Law Debenture & Safecall

Finance Meets
Compliance.

Moved to London to manage design and marketing for Law Debenture Corporation and its sister company Safecall. Delivered a +284% increase in PPC traffic and +83% overall conversions at Law Debenture, while growing Safecall’s social following by over 1,000%.

  • +284% PPC traffic growth (Law Debenture)
  • +83% overall conversions year-on-year
  • +1,016% social following growth (Safecall)
  • Conversion rate: 2.15% to 5.87% via A/B testing
2014 – 2016 · citizenM Hotels

Global Design for a
Global Hotel Brand.

Relocated to the Netherlands to lead design and art direction for citizenM’s global brand. Managed all print, web, and UI elements across multiple hotels worldwide, working with external creative and development teams.

  • Led design for all print, web and UI elements globally
  • Managed art direction with multiple external agencies
  • Application UX and UI design
  • Print management for all hotels worldwide
2014 – 2016 · citizenM Hotels
2013 – Present · NORTHERN
2013 – Present · NORTHERN

Building the Agency
the North East Deserves.

Founded NORTHERN to give North East businesses the same quality of design and digital marketing that big brands get. Combining 13+ years of experience across hospitality, finance, property, food, retail, compliance, and SaaS into one cohesive agency offering.

  • Full-service: CRO, SEO, PPC, Design, Brand, Content
  • 60+ clients served across the North East and beyond
  • Google Premier Partner, Meta Business Partner
  • Adobe Certified Professional
Career Timeline

13+ Years of
Design & Digital.

NORTHERN full time contract freelance volunteer
STACK Leisure 2024
Digital Marketing Manager · Newcastle
+145% organic traffic, 60% email open rate
Capture Expense 2023
Digital Marketing Manager · Newcastle
2.35% conversion rate, PPC overhaul
Gentoo Group 2022–23
Visual Design & Digital Analytics · Sunderland
+88% organic conversions, +187% paid ads
Gentoo Homes 2023
Web Manager & Digital Design · Sunderland
+58.61% views per user, site rebuilt from scratch
Law Debenture Corporation 2019–22
Design & Marketing Manager · London
+284% PPC traffic, +83% conversions
Safecall 2019–22
Design & Marketing Manager · Sunderland
+145% organic traffic, +1,016% social growth
Prima Cheese 2018–19
Design & Marketing Team Lead · Sunderland
Website build, global exhibitions (Dubai, France, UK)
Research North East 2017–19
Web & Digital Designer · Newcastle
Designed The Suicide Fight — UK national libraries
Orange Bus 2017–18
Graphic Designer (Maternity Cover) · Newcastle
Cross-platform digital: sites, apps, microsites
The Pen Shop 2016–17
Brand Marketing Manager · Newcastle
0 to 1,200+ Instagram followers in one month
citizenM Hotels 2014–16
Graphic, Web & UI Designer · Netherlands
Global print, web, UI & app design
I AM VIP 2014–19
Event Photographer · Durham
National DJs, singers and artists
NORTHERN 2013–Now
Founder & Director · Sunderland
13+ years, 60+ clients, full-service agency
Career Results

13+ Years of
Measurable Impact.

+ 0%
Organic Traffic
0%
Bounce Rate
+ 0%
PPC Traffic
+284%
+ 0%
Social Following
0%
Conversion Rate
+ 0%
Overall Conversions
0+
Years Experience
13+
0
Recommendations
Beyond the Agency

Published Work & Volunteering

Design isn’t just a job. It’s how Dave gives back — from national libraries to the Third Sector.

The Suicide Fight

Published Sep 2017 · ISBN: 9780995714960

A 100-page book examining the human condition, mental health, and personal development. Designed by Dave, accepted into the national libraries of Scotland, Ireland, Wales and England. Sold in 12 countries.

12 Countries 4 National Libraries NHS & Prison Service
Visit thesuicidefight.com

Volunteer Designer

The Suicide Fight · Jan 2017 – Present (9+ years)

Continues to volunteer as designer and website manager for this Third Sector research team, supporting ongoing work in human empowerment, mental health awareness, and suicide prevention education.

Mental Health Third Sector 9+ Years
Learn more

ichthyosis.me

Founder & Developer · 2025 – Present

Dave built ichthyosis.me — a free, open resource for people living with ichthyosis, a rare genetic skin condition he was born with. The site provides personalised management coaching, condition information, and community support. Built entirely with AI-assisted development as a non-profit project.

Rare Disease Non-Profit AI-Built
Visit ichthyosis.me

1 Single Step

Web Designer · Aug 2013 – Jun 2014

Volunteered as web designer for this health-focused charity during university, building their web presence and supporting their mission.

Health Charity
Recommendations

What People Say About Dave

Real recommendations from LinkedIn — verified and unedited.

“Dave is an exceptional professional. His designs are not only visually engaging but also meet accessible standards and user needs. Dave’s creativity was important to the creation of Gentoo’s outstanding new website. He goes above and beyond to meet deadlines, displaying a high level of dedication and perseverance.”

LM
Lisa McClure
User Centred Design Researcher, Gentoo Group

“I’ve been incredibly impressed with David’s quality of work since 2014. He still amazes me with his creativity, the speed of delivery plus he always keeps his word. You couldn’t work with anyone else who could be as collaborative, as creative, as David.”

MV
Mark Voermans
Enterprise Sales, Cloud & AI

“Dave is a passionate and highly smart designer and a genuinely humble individual. He supported our Third Sector research and design. In 2017, Dave designed a 100-page book, now available throughout UK national libraries. He continues to offer services to our Third Sector efforts as a volunteer, which in itself describes Dave as an individual.”

TB
Dr Tor Alexander Bruce
Research North East / The Suicide Fight

“He is a very energetic person who never stops at good, but always goes for at least great. He works very efficiently and always keeps in mind all needs and wishes for all stakeholders. Nothing is too much, Dave’s creative mind is mind blowing.”

MR
Marleen Rompen
Exhibition Manager, Jaarbeurs · citizenM

“Dave has an unmatched level of creativity and energy — a creative genius who does not stop until he takes the project from good to great. His commitment to brand standards is contagious. I am confident to say that Dave will be difficult to replace and he will be a true asset in any team.”

AP
Alina Pascarel
Corporate Wellness Facilitator · citizenM

“Dave is detailed, creative and eager to learn and not afraid to take risk. Which is typical for great creatives. He is an inspiring person to be around. His work is a body of art that he will make efficient in any work environment.”

LD
Leon Dolle
General Manager · citizenM Hotels

“Dave is an amazing guy to work with, he’s open-minded, has a great personality, plenty of dedication and a work ethos to match it.”

JC
Joost Coulier
Gemeente Amsterdam · citizenM

“Dave has really left a trademark in the company. He is very driven, he is fast and he is very good at his work. I’m always very impressed by the designs he comes up with. I can totally recommend Dave to anyone looking for a very driven, creative and social designer.”

LH
Larissa ten Have
citizenM Hotels

“Love his high energy spirit and how he is always searching for long term solutions and ways to improve; himself, his designs, company processes. Young and eager and a great asset to any company.”

AH
Aniek Ajanaku-Holland
Director Of Brand Marketing · citizenM

“Dave has a great appreciation of design, with excellent software skills to back this up. He’s easy to work with and a positive character.”

DC
David Chapman
Creative Director

“David is a great person to work with. His thorough eye for detail and artistic flare shines through his work. David understands how to really work to a brief and how to take the clients on a journey with him. A great asset to any team.”

SD
Scott Duncan-Brown
Senior Presentations Specialist

“David is an amazing graphics designer. If I need something creative, like a logo or a banner design for your website, he is the first person I call for all my work. He is that good! I highly recommend this guy for all your creative needs.”

KT
Ken Tsang
Freelance Frontend Developer (Client)
Our Values

What we stand for

These aren't just words on a wall. They're how we work, every single day.

Results-First

We don't measure success in deliverables. We measure it in your growth. Every decision, every campaign, every pixel has to earn its place.

Radical Transparency

You see every number, every decision, every penny spent. No smoke and mirrors. No jargon walls. Just straight talking and honest work.

Built for Speed

We move fast because your competition already is. Quick decisions. No dithering. You get results, not excuses.

Recognised for excellence

Google Premier
Partner
Meta Business
Partner
Disability Confident
Employer
Living Wage
Employer
Adobe
Certified
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Free Strategy Audit

What's costing you growth?
Let's find out. For free.

Book a free 30-minute strategy audit with Dave. We'll look at your marketing, find what's not working, and tell you exactly where to focus. No waffle. Just a canny plan you can act on.

No contracts Free consultation Reply within 24hrs

Request Your Free Audit

Takes 30 seconds. No jargon, just results.

Get In Touch

Let's Colour-in
Together.

Ready for a colourful conversation about your next big idea? We'll bring the crayons, you bring the dreams — and maybe biscuits.

Email
hello@northern.digital
Phone
Location
Business & Innovation Centre, Sunderland SR5 2TA
Send Us a Message
No jargon, just results. Fill in the form below and we'll get back to you within 24 hours.


5.0 Google Reviews
30+ Case Studies
13+ Years Experience
12 LinkedIn Recommendations
Google Partner · Meta Partner · Adobe Certified · WCAG 2.1 AA · Disability Confident · Living Wage